Robert Kovacev Quoted on IRS Practitioner Priority Service in Reuters
"No Sign of Unclogging Key IRS Phone Line, Tax Pros Say"
Robert Kovacev was quoted on the long delays and unanswered calls to the Internal Revenue Service's (IRS) Practitioner Priority Service (PPS), the agency's professional support line staffed by IRS customer service representatives specially trained to handle practitioners' accounting questions in Reuters. The PPS "has so much potential to be valuable, and sometimes it is. But more often than not, it's a source of frustration, because getting through to a person is so time-consuming that it's more of a burden than it should be," Kovacev said. Fueled by $80 billion in additional funding over 10 years through the Inflation Reduction Act of 2022, the IRS is likely to make improvements to the PPS, Kovacev noted.